Why this Fat?

  • Pressure treated solid wood
  • Fat at small prices
  • Free delivery*

Shipping and delivery

We apologize for the waiting time and delays. Due to an unprecedented high order volume in the entire European online trade, there are still delays in the supply chain. As a result, delays can also occur with your order. We are working hard to provide you with our standard service again.

Delivery

We deliver our playground equipment to you via courier. Small accessories and items will reach you via parcel service.

Since we supply almost all of Europe with our country-specific FATMOOSE shops, we cooperate with a large number of forwarding agents. In the case of small deliveries, we collaborate with various parcel services.

Safety first - this is our packaging motto! You will receive your goods safely, robustly and solidly packaged, and parcels or palettes will have a protective film. Larger items, such as climbing frames or swings, will be delivered to your kerb just as safely.

Before accepting the parcel, check to see if there is any external damage, and decline receipt of the item if the parcel shows signs of considerable damage. Before assembly, you should once again examine the delivery carefully. Check against the assembly instructions to ensure that your order is complete and that there are no missing beams, boards or individual components.

If your road is too narrow for a delivery with a 7.5 ton truck with standard dimensions of 7.5 tons (L6.1xW2.4xH2.4 m), you can always specify an alternative delivery address when placing your order.
If you wish a delivery to your desired address despite unfavourable circumstances, please consider that this may result in increased shipping costs and a longer processing time.

The basic rule is: one order, one delivery! Unless you have shopped so diligently that we can't fit all of your items in one parcel - in this case multiple parcels will be sent as required.

Delivery is to your kerb - and then it's your turn.

If you need to postpone the notified delivery date, a phone call is sufficient. To forward your newly notified delivery date to the forwarding agent in time, we ask you to inform us at least 3 days before the initially agreed delivery date.

We ask you to avoid this situation as much as possible in order to keep the effort for all parties involved as low as possible. If you are not able to keep the appointment, we will step in: The courier will get in touch with us, and then we will get in touch with you, to arrange a new delivery time.

Delivery options

Even though we would love to meet all of our customers personally, pick-ups from our site are unfortunately not possible due to organisational reasons.

Unfortunately this is not possible. But you are welcome to choose a different delivery address, where someone you trust can kindly accept the delivery on your behalf.

Unfortunately, due to organisational reasons, this is not possible. Nonetheless, we try and get the items you have ordered to you as quickly as possible.

You have the option of agreeing your delivery day with the courier. The time of delivery on your selected day will depend on the courier's route.

Of course - we offer our playground equipment in a variety of European countries. However, please note that delivery to your country/island can only be carried out by placing an order in the country-specific FATMOOSE shop. If you are able to find your country in the list of our shops, nothing hinders delivery. Further information about the delivery areas of this shop can be found here: delivery

On Saturdays and Sundays our couriers enjoy a well-earned weekend - and we hope you do too?

Shipping costs

There are none! Exceptions exist for islands and areas that are difficult to reach. Further information can be found here: delivery

There has to be a catch to the non-stop-holiday-feeling: yes, in this case there are surcharges. Just take a look at the surcharges for your country/island in our shop.

Shipping status

Due to an unprecedented high order volume in the entire European online trade, there are still delays in the supply chain. On the one hand, this leads to an excessive workload for freight forwarders and parcel services during delivery and, on the other hand, to delays in the supply of the material, which in turn slows down our production.

You will receive an automatic notification regarding your delivery status as soon as your order is scheduled for production. A further notification will be sent to you when the goods have been handed over to the shipping company or parcel service.
We apologize for the waiting time and delays. We are working hard to provide you with our standard service again.

Delivery times

Due to an unprecedented high order volume in the entire European online trade, there are still delays in the supply chain. On the one hand, this leads to an excessive workload for freight forwarders and parcel services during delivery and, on the other hand, to delays in the supply of the material, which in turn slows down our production.

You will receive an automatic notification regarding your delivery status as soon as your order is scheduled for production. A further notification will be sent to you when the goods have been handed over to the shipping company or parcel service.
We apologize for the waiting time and delays. We are working hard to provide you with our standard service again.

If you order several articles with different delivery times, you can always orientate yourself towards the longest stated delivery time. Please note that your delivery can consist of several packages.